One way borrowers can seek justice when facing abuses related to their microfinance loans is by submitting a request to the National Bank of Cambodia.

This video shares the story of a Tampuan Indigenous borrower from Ratanakiri who has been struggling to repay his loan. To keep up with payments, he had previously sold the motorbike and cart he used to transport vegetables for daily income and was forced to take out private loans to repay the microloan. He decided to apply to the National Bank of Cambodia for a loan restructuring because he could not face the abusive debt collection that was pressuring him to sell his land and to ensure that he could stay at home with his three children and his pregnant wife and make the repayments within his means.

All borrowers have the right to submit complaints to the National Bank of Cambodia.